Privacy Policy

Chic Bay

Last updated: January 23, 2026


This Privacy Policy describes how Chic Bay (“we,” “us,” “our”) collects, uses, and shares your personal information when you visit, interact with, or make a purchase from our website (the “Site”).

 

1) Personal information we collect

 

We collect personal information in three main ways:

A. Information you provide to us

When you place an order, create an account, sign up for emails, contact us, or upload a photo (for sizing), we may collect:

  • Name
  • Email address
  • Phone number (if provided)
  • Shipping and billing address
  • Order details (items purchased, preferences, messages to us)
  • Account information (if you create an account)
  • Sizing photo uploads (if you choose to provide them)

 

B. Information collected automatically (device and usage data)

When you browse the Site, we may automatically collect:

  • IP address and approximate location (derived from IP)
  • Browser type, device type, and operating system
  • Pages viewed, time spent, clicks, referring/exit pages
  • Cookies and similar tracking technologies (see Section 6)

 

C. Information from third parties

We may receive information from service providers that help us operate the store (e.g., payment processors, shipping carriers, analytics providers). For example, we may receive confirmation of payment status or delivery updates.


2) How we use your personal information

We use personal information to:

  • Fulfill orders (process payment, prepare items, ship orders, send order updates)
  • Provide customer support (respond to inquiries, resolve issues, verify orders)
  • Operate and improve the Site (analytics, troubleshooting, performance)
  • Prevent fraud and secure transactions
  • Marketing and communications (send promotional emails if you opt in; you can unsubscribe anytime)

 

E-commerce privacy policies should clearly describe collection, use, storage, and sharing practices—especially for online stores processing payments and customer orders. 

 

3) How we share your personal information

We share personal information only as needed to run our business and provide services. Examples include:

  • Shopify (our e-commerce platform) to host our store and process orders
  • Payment processors to process payments securely
  • Shipping and logistics providers to deliver your order and provide tracking
  • Email/SMS providers (if used) to send order updates and marketing messages (if you opt in)
  • Analytics and advertising partners (if enabled) to understand site performance and improve marketing

 

We may also share information when required by law, to respond to lawful requests, or to protect our rights and customers.

 

4) Advertising and marketing preferences

If you opt in, we may send marketing emails. You can unsubscribe at any time using the link in our emails.

If we use advertising or analytics cookies, you can typically control cookies through:

  • Your browser settings (block/delete cookies)
  • Device settings (where applicable)
  • Any cookie preferences tools we make available on the Site

 

5) Photo uploads for sizing (optional)

If you choose to upload a sizing photo on a product page, we will use it to complete your order sizing as accurately as possible. Please avoid including sensitive information in your photo. We do not recommend uploading photos that reveal unnecessary identifying details beyond what is needed for sizing.

 

6) Cookies and tracking technologies

We use cookies and similar technologies to:

  • Enable core site functions (cart, checkout, session management)
  • Remember preferences
  • Understand how visitors use the Site (analytics)
  • Support marketing and advertising (if enabled)

Privacy policies commonly disclose cookie usage and explain how users can manage cookie preferences. 

 

7) Data retention

We retain personal information as long as necessary to:

  • Fulfill orders and provide customer support
  • Maintain business records (e.g., accounting, tax, and legal compliance)
  • Resolve disputes and enforce agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

 

8) Security

We take reasonable steps to protect your personal information and to use trusted service providers. No method of transmission or storage is 100% secure, but we work to maintain appropriate safeguards.


9) Your rights and choices

Depending on where you live, you may have rights to:

  • Request access to the personal information we hold about you
  • Request corrections
  • Request deletion (subject to legal and operational exceptions)
  • Opt out of certain data uses (such as some advertising uses, where applicable)

 

To make a request, contact us at support@chicbayofficial.com.

 

California privacy rights (CCPA/CPRA)

California residents may have the right to receive a notice of categories of personal information collected and the purposes for collection, and to request access/deletion (with certain exceptions). 

We do not knowingly sell personal information for money. If our use of certain cookies or advertising tools is considered “sharing” under California law for cross-context behavioral advertising, you can request to opt out by contacting support@chicbayofficial.com and including “California Privacy Request” in the subject line.

 

10) Children’s privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children.

 

11) International visitors

If you access the Site from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.


12) Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will update the “Last updated” date when changes are made.

 

13) Contact

For questions about this Privacy Policy or to make a privacy request, contact:

support@chicbayofficial.com